Global Support

We are aware of the absolute need for continuity of service. We use latest technology remote-control software to solve any problem without delay, no matter in which part of the world the system is installed. While this software has proven to be very reliable even in adverse conditions, we know that human error and hardware failure can create problems. Therefore we offer a long-term, Maintenance and Support Contract for the complete system to provide our clients with the very high level of back-up that is essential today.

Our Standard Support offers:

• Web based ’Hot-Line’ to assist the users during our office's hours.
• Password protected on-line remote-control via Internet.
• On-site support (available via our partners in selected countries)
• Free maintenance upgrades for minor versions.

Customisation

In order to get maximum efficiency and productivity with optimized communication with other branches and head-office, we will tailor the software to meet your country and business specific requirements.