B2B Relationship Manager

Who we are?

Probanx Solutions Ltd (Probanx®) is an international banking software company, an autonomous subsidiary of Australian Securities and Frankfurt Stock Exchange-listed iSignthis Ltd (ASX : ISX) | (FRA :TA8), has been serving the bank industry since the year 2000 by developing comprehensive banking software solutions to financial institutions around the globe.

We are a leading Fintech software provider that empowers financial institutions around the world in optimizing their digital banking transformation. With more than 19 years of experience, 50 staff across three continents, and part of a billion dollar group, we provide a comprehensive and versatile banking software solution that is affordable by any type and size of a financial institution, not only large commercial banks. Our solutions are used in regulated banking and payments environments across diverse jurisdictions including the EU, the UK, Isle of Man, Switzerland, Australia, Hong Kong, and the Philippines.

The Role:

We are looking for a B2B Relationship Manager to build positive relationships with onboarded clients. Your clients will be banks utilizing our banking software. You might be involved throughout the onboarding process and will be assigned as main point of contact once the client is live with our services ensuring that our customers remain satisfied with our services.

To succeed in this role, you’ll need to communicate well, multi-task and know the product and industry insight out. Experience in sales and customer service is an asset in this position. If you’re a team player and a problem-solver with banking experience, we’d like to meet you.

Your goal will be to ensure that our relationships with customers are strong, profitable and enduring.

Include (but are not limited to):

• Understand customer needs and develop plans to address them
• Understand the industry and best practices
• Resolve customer problems quickly and effectively
• Train clients on products and system
• Manage relationships, help to prioritize bugs and new features for development
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Gain solid knowledge of competitors

Skills :

• Proven experience as a Relationship Manager
• Knowledge of customer relationship management (CRM) practices
• Experience in sales or customer service is preferred
• Problem-solving attitude
• Excellent communication and training skills
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mindset BSc/BA in Banking and Finance or Business Administration or similar field
• Ability to travel to visit clients worldwide

The Package:

• Competitive Salary
• Private health insurance plan participation
• Performance Bonus, including mix of cash and share-based scheme of company stock for outstanding performers.

Furthermore, samples of your portfolio will be highly appreciated.

Right to Work

You must have the right to legally reside and work in the Republic of Cyprus or be an EU citizen.