Technical Back Office Support Agent

Job Description

Who we are?

Probanx Solutions Ltd (Probanx®) is an international banking software company, an autonomous subsidiary of Australian Securities and Frankfurt Stock Exchange-listed iSignthis Ltd (ASX : ISX) | (FRA :TA8), has been serving the bank industry since the year 2000 by developing comprehensive banking software solutions to financial institutions around the globe.


We are a leading Fintech software provider that empowers financial institutions around the world in optimizing their digital banking transformation. With more than 19 years of experience, 50 staff across three continents, and part of a billion dollar group, we provide a comprehensive and versatile banking software solution that is affordable by any type and size of a financial institution, not only large commercial banks. Our solutions are used in regulated banking and payments environments across diverse jurisdictions including the EU, the UK, Isle of Man, Switzerland, Australia, Hong Kong, and the Philippines.


The Role:

We provide banking software to Financial institutions and Emoney institutions. We are looking for a technical support team member as an addition to our team. You will provide first line of technical support to our clients, investigate their technical issues, test solutions, assist with integrations. You will be the link between our Business and Technical teams. We are happy to accept application from graduates and give them the opportunity to join our growing team.


Include (but are not limited to):

  • Communicate with clients of Probanx to quickly get to the route of the problem
  • Troubleshooting technical issues
  • Talking customers through a series of actions to resolve a problem
  • Assisting customers with integrations and migration
  • Providing support in the form of procedural documentation
  • Testing and evaluating new implementations and technologies
  • Dealing with customer’s tickets in the Service Desk according to our procedures

Skills :

  • Degree in Computer Science or Information Technology
  • Prior experience in tech support, desktop support or similar role will be considered as an advantage
  • Excellent written and verbal English
  • Attention to details, strong problem solving and interpersonal skills
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Positive and collaborative team player


The Package:

  • Competitive Salary
  • Private health insurance plan participation
  • Performance Bonus, including mix of cash and share-based scheme of company stock for outstanding performers.


Furthermore, samples of your portfolio will be highly appreciated.


Right to Work

You must have the right to legally reside and work in the Republic of Cyprus or be an EU citizen.

Employment is subject to a National Police check.

Interested? Apply now!

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