Services

Software is only part of the Probanx equation. Implementation, performance optimization, integration, administration, maintenance, upgrade, training and support are all part of the comprehensive service package you can expect when you invest in a Probanx software solution.

Probanx Information Systems delivers a set of Professional Services to its customers as a part of its turn-key solution proposition to completely cover their requirements, from inception to software training.

Project Management
Project Management

Via a team of specialized and experienced Consultants Probanx offers project management services across market sector enabling on-time implementation of large scale complex projects with an impressive track record of successful implementations regarding business requirements and budgeted resources.

Consulting
Consulting

Our Consultants deliver extended industry knowledge, best practices and skills required to define business cases and analyze functional requirements, ensuring a technical solution is aligned to corporate and IT strategies, supporting the client's efficiency, growth of operations and profitability.

We integrate seamlessly the implemented applications within the existing infrastructure, while undertaking migration process if required.

Training
Training

Probanx, provides full scale training to enable easier and faster use. Training is available through standardized or tailored ad-hoc seminars.

A wide range of training courses covers both business end-users and technical - administrator training.

Support

Once we have helped you implement your Probanx software solution, our next job is to help you extract maximum value and performance from your investment.

Our support enables you to mitigate risk by ensuring operational stability. It optimizes the performance of your IT solution, and allows you to benefit from lower total cost of ownership and maximize investment returns.

We offer Customer Support for our entire product range, enabling you to log, query, discuss and resolve any operational issue that you may experience during the use of the software solution.

Our Customer Support packages offer tailored solutions, to give you the flexibility to choose the level of support you need. We offer both Standard and Premium Support:

 

Standard Product Support
Standard Product Support

09:00 to 17:00 Monday to Friday

Quick response times using services such as online issue tracking.

It comes with unlimited use and is based on a fixed monthly fee.
Premium Product Support
Premium Product Support

24/5 Monday to Friday

Quick response times using services such as online issue tracking and the ability to request 'hot fixes' on Probanx products if blocking issues occur.

It comes with unlimited use and is based on a fixed monthly fee.
Platinum Product Support
Platinum Product Support
Platinum Product Support

24/7

The fastest response times with tailor-made service extras on top of the premium package.

It comes with unlimited use and is based on a fixed monthly fee.
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